Customer support and assistance is available via email, chat, or phone. Pearson technical and customer support is available Monday through Friday for assistance with installation of software, test session management, or technical troubleshooting during testing.
Customer Support Chat
Available Hours (November-May)
Americas:
Monday - Friday 6:30 am - 4:30 pm (ET)
Europe:
Monday - Friday 6:30 am - 4:30 pm (CET)
Pacific:
Monday - Friday 6:30 am - 4:30 pm (JST)
Available Hours (June-October)
Monday - Friday 6:30 am - 7:30 pm (ET)
Americas:
Monday - Friday 6:30 am - 4:30 pm (ET)
Europe:
Monday - Friday 6:30 am - 4:30 pm (CET)
Pacific:
Monday - Friday 6:30 am - 4:30 pm (JST)
Available Hours (June-October)
Monday - Friday 6:30 am - 7:30 pm (ET)
Phone
| Country | Toll free Phone Number |
|---|---|
| Bahrain | 80080412 |
| Belgium | Not Available |
| Germany | (08007) 239 255 |
| Guam | 1-833-877-5758 |
| Italy | 800928008 |
| Japan | 818001236903 |
| Netherlands | 0800 020 3539 |
| Puerto Rico | 1-833-877-5758 |
| South Korea | 080-010-8774 |
| Spain | 34 900 953 236 |
| Turkey | 00800-44-882-6443 |
| United Kingdom | 448081647891 |
| USA | 1-833-877-5758 |
Available Hours (November-May)
Americas:
Monday - Friday 6:30 am - 4:30 pm (ET)
Europe:
Monday - Friday 6:30 am - 4:30 pm (CET)
Pacific:
Monday - Friday 6:30 am - 4:30 pm (JST)
Available Hours (June-October)
Monday - Friday 6:30 am - 7:30 pm (ET)
Americas:
Monday - Friday 6:30 am - 4:30 pm (ET)
Europe:
Monday - Friday 6:30 am - 4:30 pm (CET)
Pacific:
Monday - Friday 6:30 am - 4:30 pm (JST)
Available Hours (June-October)
Monday - Friday 6:30 am - 7:30 pm (ET)
technical support office hours
Technology coordinators may schedule time with support specialists (“Field Services Engineering”) for questions on technology setup, TestNav, ProctorCache, TestNav Configurations, and Infrastructure Trials.
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