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Customer support and assistance is available via email, chat, or phone. Pearson technical and customer support is available Monday through Friday for assistance with installation of software, test session management, or technical troubleshooting during testing.

Chat

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Monday - Friday
7:00 am - 8:30 pm (EST)

Phone

DoDEA Customer Support (US)
1-833-877-5758

DoDEA Customer Support (International)
+1 (001) 833-877-5758

Available Hours (Summative)
Americas:
Monday - Friday 6:30 am - 4:30 pm (ET)
Europe:
Monday - Friday 6:30 am - 4:30 pm (CET)
Pacific:
Monday - Friday 6:30 am - 4:30 pm (JST)

Available Hours (Interim/Formative)
Monday - Friday 6:30 am - 7:30 pm (ET)

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