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Customer support and assistance is available via email, chat, or phone. Pearson technical and customer support is available Monday through Friday for assistance with installation of software, test session management, or technical troubleshooting during testing.

Customer Support Chat



Available Hours (November-May)
Americas:
Monday - Friday 6:30 am - 4:30 pm (ET)
Europe:
Monday - Friday 6:30 am - 4:30 pm (CET)
Pacific:
Monday - Friday 6:30 am - 4:30 pm (JST)

Available Hours (June-October)
Monday - Friday 6:30 am - 7:30 pm (ET)

Phone

Country Toll free Phone Number
Bahrain 80080412
Belgium Not Available
Germany (08007) 239 255
Guam 1-833-877-5758
Italy 800928008
Japan 818001236903
Netherlands 0800 020 3539
Puerto Rico 1-833-877-5758
South Korea 080-010-8774
Spain 34 900 953 236
Turkey 00800-44-882-6443
United Kingdom 448081647891
USA 1-833-877-5758
Available Hours (November-May)
Americas:
Monday - Friday 6:30 am - 4:30 pm (ET)
Europe:
Monday - Friday 6:30 am - 4:30 pm (CET)
Pacific:
Monday - Friday 6:30 am - 4:30 pm (JST)

Available Hours (June-October)
Monday - Friday 6:30 am - 7:30 pm (ET)

technical support office hours

Technology coordinators may schedule time with support specialists (“Field Services Engineering”) for questions on technology setup, TestNav, ProctorCache, TestNav Configurations, and Infrastructure Trials.

Schedule Field Service Engineering Office Hours

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